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• Right to Refuse Service: I reserve the right to refuse service to any client if I feel unsafe or if the service requested is beyond my scope.
• Payment & Cancellation: Payment is due at time of service. Cancellations within 48 hours of service may be subject to a cancellation fee (50% of payment unless filled by another client.) acceptable forms of payment include cash, PayPal, or Venmo
• Meet & Greet Required: A complimentary meet and greet is required before any pet care services begin.
• Pet Safety & Behavior: All pets must be non-aggressive and safe to handle. I cannot care for pets with known aggression issues.
• Vaccinations: Pets must be up to date on core vaccinations (rabies, distemper, etc.). Proof may be required.
• Dogs requiring potty breaks must have a secure outdoor area or be walked on a leash.
• All pets in the household must be disclosed and have care instructions. I cannot provide service for only some pets while ignoring others.
• I do not provide service in homes where exterior doors are left open for pet access.
• Clients must provide reliable access to their home (key, code, etc.). I cannot rely solely on electronic keypads in case of power failure.
• I do not provide services if other non-authorized people (e.g., guests, other sitters) are entering the home during my scheduled service times.
• Clients must arrange for snow removal if their home is difficult to access.
• Outdoor pet time may be adjusted for safety in extreme weather.
• Clean & Safe Environment: Homes must be clean and safe for overnight stays. If conditions are unsafe or unsanitary, overnight care may be switched to drop-in visits.
• Emergency Care: In case of a pet emergency, I will attempt to contact you. If you are unreachable, I will take the pet to the nearest vet at your expense.
• Home Emergencies: If there is a home emergency (e.g., burst pipe, security issue), I will attempt to contact you before taking action.